Academic Journals (*indicates student coauthors)

1. Qiuping Yu, Gad Allon, and Achal Bassamboo (2017). “How do Delay Announcements Shape Customer Behavior? An Empirical Study.” Management Science, 63(1): 1-20.
   • First Prize, CSAMSE Annual Conference/Columbia China Business Initiative Best Paper Award, 2016
2. Qiuping Yu, Gad Allon, Achal Bassamboo, and Seyed Iravani (2018). “Managing Customer Expectations and Priorities in Service Systems.” Management Science, 64(8), 3942-3970.
   • Featured in Harvard Business Review (digital article).
3. Qiuping Yu, Gad Allon, and Achal Bassamboo (2020), “The Reference Effect of Delay Announcements: A Field Experiment,” Management Science, Accepted.
   • Featured in Harvard Business Review (digital article); INFORMS Resoundingly Human Podcast. 
4. Masoud Kamalahmadi*, Qiuping Yu and Yong-Pin Zhou (2020). “Call to Duty: Just-in-Time Scheduling in a Restaurant Chain.”  Management Science, Accepted
   • Featured in Harvard Business Review; KCBS News Radio San Francisco (live interview); INFORMS Press Release; Emerging; The Science Times; EurekAlert; Phy.org; Georgia Tech Scheller News; University of Washington Foster News; University of Miami News; Patch.
   • Third Prize, INFORMS Service Science Best Paper Award Competition, 2019
   • Selected to present at the Wharton Empirical Workshop, 2019, Behavioral Operations Workshop, University of Texas, Dallas, 2018
5. Qiuping Yu, Yiming Zhang*, and Yong-Pin Zhou (2021). “Delay Information in Virtual Queues: A Large Scale Field Experiment On A Ridesharing Platform.“ Management Science (fast track), accepted.
   • Partner Platform’s Research Grant Award 2018 ($23,783)
   • Winner, 2022 MSOM Service Management SIG Best Paper Award (best published paper in service management across all journals in operations management.)
   • First Place, 2021 INFORMS Service Science Best Paper Award Competition.
   • Second Place, 2021 CSAMSE Practice Award. 
   • Honorable Mention, 2021 INFORMS Behavioral Operations Management best working paper award (one of the five finalists among 59 submissions).
   • Featured in Harvard Business Review (Digital & Print), Scheller News.
   • Selected to present at Harvard Business School (COER) 2020 (COER Slides), Marketplace Innovation Workshop 2021, Columbia University, The Empirical Workshop at the Wharton School.  
6. Qiuping Yu, Shawn Mankad, and Masha Shunko. “Evidence of The Unintended Labor Scheduling Implications of Minimum Wage.” Manufacturing & Service Operations Management (MSOM), accepted.
   • Full-article coverage in media outlets including the Wall Street Journal,Bloomberg Businessweek, American Enterprise Institute for Public Policy Research (AEI.org),Foundation for Economic Education (English and Spanish), Cato Institute, The Economic Standard, The Tennessee Star,Harvard Business Review (Digital Articles), Opportunity Washington, National Affairs, Scheller News, and University of Washington Foster News. 

Practitioner Journals

7. Qiuping Yu, Shawn Mankad, and Masha Shunko (2022). Evidence of the Unintended Labor Scheduling Implications of the Minimum Wage. Cato Research Briefs in Economic Policy.
8. Qiuping Yu, Shawn Mankad, Masha Shunko (2021). “Research: When a Higher Minimum Wage Leads to Lower Compensation.” Harvard Business Review. (Digital Article)
   • Also available in Korean and Turkish.
9. Qiuping Yu (2020). “When Providing Wait Times, It Pays to Underpromise and Overdeliver.”  Harvard Business Review. (Digital Article)
   • Also available in Turkish, Korean, Chinese, Traditional Chinese (Taiwan). 
10. Qiuping Yu, Yiming Zhang*, Yong-Pin Zhou (2021). “A Better Way to Manage Virtual Queues.”  Harvard Business Review. (IdeaWatch, January/February 2021 print issue ) 
    • Also available in French and Russian.
11. Masoud Kamalahmadi*, Qiuping Yu and Yong-Pin Zhou (2020). “The Costs of Last-Minute Scheduling.”Harvard Business Review. (IdeaWatch, January/February 2020 print issue, also available in Chinese)

Papers under Review/Revision

12. Shawn Mankad, Masha Shunko, and Qiuping Yu. “Too Close for Comfort? Understanding Peer Effects in Large Franchised Networks.” POMS, Major Revision
    • Wharton Customer Analytics Institute Data Grant Award
    • Selected to present at Harvard Business School (COER) 
13. Qiuping Yu, Masha Shunko, and Shawn Mankad. “A Quality Value Chain Network: Linking Supply Chain Quality to Customer Lifetime Value.” Management Science, Reject & Resubmit
    • Wharton Customer Analytics Institute Data Grant Award
    • Selected to present at The Wharton School (WCAI), Harvard Business School (COER)
14. Eric Webb*, Qiuping Yu, and Kurt Bretthauer. “Linking Delay Announcements, Abandonment, and Service Time.” Operations Research, Reject & Resubmit
    • Featured in Harvard Business Review (digital article). 
    • Finalist, IBM Service Science Best Student Paper Award
    • Selected to present at the Behavioral Operations Workshop, University of Wisconsin, Madison
    • Previously titled “Linking Delay Announcement, Abandonment, and Staffing: A Behavioral Perspective”

Work-In-Progress

15. “On the Display Format of Delay Information: A Large Scale Field Experiment on A Ridesharing Platform”, with Yiming Zhang* and Yong-Pin Zhou
16. “Are Customers Satisfaction Biased: Evidence from a Restaurant Chain “, with Masoud Kamalahmadi* and Yong-Pin Zhou
17. “Optimizing Real-time Compensation for Waiting in Queue: a Personalized Algorithm Validated by a Field Experiment on a ridesharing platform”, with Yiming Zhang and Yong-Pin Zhou
18. “Fairness in Algorithm-driven Scheduling “
19. “Timing Matters: Sourcing Workers in On-demand Freight Matching Platforms”, with Ziqi Dong* and Guangwen Kong
20. “Fairness in Policing and Crime Prevention: a machine learning approach with causal inference”, with Jonathan Zhou*, Zheng Dong*, and Yao Xie.