Academic Journals (*indicates student coauthors)

1. Qiuping Yu, Gad Allon, and Achal Bassamboo (2017). “How do Delay Announcements Shape Customer Behavior? An Empirical Study.” Management Science, 63(1): 1-20.
   • First Prize, CSAMSE Annual Conference/Columbia China Business Initiative Best Paper Award, 2016
2. Qiuping Yu, Gad Allon, Achal Bassamboo, and Seyed Iravani (2018). “Managing Customer Expectations and Priorities in Service Systems.” Management Science, 64(8), 3942-3970.
3. Qiuping Yu, Gad Allon, and Achal Bassamboo (2020), “The Reference Effect of Delay Announcements: A Field Experiment,” Management Science, Accepted.
   • Featured in Harvard Business Review (digital article); INFORMS Resoundingly Human Podcast. 
4. Masoud Kamalahmadi*, Qiuping Yu and Yong-Pin Zhou (2020). “Call to Duty: Just-in-Time Scheduling in a Restaurant Chain.”  Management Science, Accepted
   • Featured in Harvard Business Review; KCBS News Radio San Francisco (live interview); INFORMS Press Release; Emerging; The Science Times; EurekAlert; Phy.org; Georgia Tech Scheller News; University of Washington Foster News; University of Miami News; Patch.
   • Third Prize, Best Service Science Paper Award Competition, 2019
   • Selected to present at the Wharton Empirical Workshop, 2019, Behavioral Operations Workshop, University of Texas, Dallas, 2018
5. Qiuping Yu, Yiming Zhang*, and Yong-Pin Zhou (2021). “Delay Information in Virtual Queues: A Large Scale Field Experiment On A Ridesharing Platform.“ Management Science (fast track), accepted.
   • Partner Platform’s Research Grant Award 2018 ($23,783)
   • Finalist, 2021 CSAMSE Practice Award. 
   • Featured in Harvard Business Review (Digital & Print), Scheller News.
   • Selected to present at Harvard Business School (COER) 2020 (COER Slides), Marketplace Innovation Workshop 2021, Columbia University.  

Practitioner Journals

6. Qiuping Yu, Shawn Mankad, Masha Shunko (2021). “Research: When a Higher Minimum Wage Leads to Lower Compensation.” Harvard Business Review. (Digital Article)
7. Qiuping Yu (2020). “When Providing Wait Times, It Pays to Underpromise and Overdeliver.”  Harvard Business Review. (Digital Article)
   • Also available in Turkish, Korean, Chinese, Traditional Chinese (Taiwan). 
8. Qiuping Yu, Yiming Zhang*, Yong-Pin Zhou (2021). “A Better Way to Manage Virtual Queues.”  Harvard Business Review. (IdeaWatch, January/February 2021 print issue ) 
   • Also available in French and Russian.
9. Masoud Kamalahmadi*, Qiuping Yu and Yong-Pin Zhou (2020). “The Costs of Last-Minute Scheduling.”Harvard Business Review. (IdeaWatch, January/February 2020 print issue, also available in Chinese)

Papers under Review/Revision

10. Qiuping Yu, Shawn Mankad, and Masha Shunko. “Evidence of The Unintended Labor Scheduling Implications of Minimum Wage.”
    • Extensive coverage in media outlets including the Wall Street Journal,Bloomberg Businessweek, American Enterprise Institute for Public Policy Research (AEI.org),Foundation for Economic Education (English and Spanish), Cato Institute, The Economic Standard, The Tennessee Star,Harvard Business Review (Digital Articles), Opportunity Washington,Scheller News, and University of Washington Foster News. 
11. Shawn Mankad, Masha Shunko, and Qiuping Yu. “How To Find Your Most Valuable Service Outlets: Measuring Influence Using Network Analysis.”
    • Wharton Customer Analytics Institute Data Grant Award
    • Selected to present at Harvard Business School (COER) 2019
12. Qiuping Yu, Masha Shunko, and Shawn Mankad. “A Quality Value Chain Network: Linking Supply Chain Quality to Customer Lifetime Value.”
    • Wharton Customer Analytics Institute Data Grant Award
    • Selected to present at The Wharton School (WCAI), 2017, Harvard Business School (COER), 2017
13. Eric Webb*, Qiuping Yu, and Kurt Bretthauer. “Linking Delay Announcements, Abandonment, and Service Time.”
    • Featured in Harvard Business Review (digital article). 
    • Finalist, IBM Service Science Best Student Paper Award, 2017
    • Selected to present at the Behavioral Operations Workshop, University of Wisconsin, Madison, 2016
    • Previously titled “Linking Delay Announcement, Abandonment, and Staffing: A Behavioral Perspective”

Work-In-Progress

14. “On the Display Format of Delay Information: A Large Scale Field Experiment on A Ridesharing Platform”, with Yiming Zhang* and Yong-Pin Zhou
15. “Are Customers Satisfaction Biased: Evidence from a Restaurant Chain “, with Masoud Kamalahmadi* and Yong-Pin Zhou
16. “Fairness in Algorithm-driven Scheduling “
17. “Timing Matters: Sourcing Workers in On-demand Freight Matching Platforms”, with Ziqi Dong* and Guangwen Kong