Research

Publications
  1. Yu, Qiuping, Gad Allon, and Achal Bassamboo (2017), “How do Delay Announcements Shape Customer Behavior? An Empirical Study,” Management Science, 63(1): 1-20.
    • First Prize, CSAMSE Annual Conference/Columbia China Business Initiative Best Paper Award, 2016
    • Lead Article
  2. Yu, Qiuping, Gad Allon, Achal Bassamboo, and Seyed Iravani (2018), “Managing Customer Expectations and Priorities in Service Systems,” Management Science, 64(8), 3942-3970.
  3. Yu, Qiuping, Gad Allon, and Achal Bassamboo (2020), “The Reference Effect of Delay Announcements: A Field Experiment,” Management Science, Accepted.
Papers under Review/Revision
  1. “Call to Duty: Just-in-Time Scheduling in a Restaurant Chain“, with Masoud Kamalahmadi and Yong-Pin Zhou, Minor Revision, Management Science
    • Harvard Business Review. “The Costs of Last-Minute Scheduling” (January/February 2020 print issue)
    • Third Prize, Best Service Science Paper Award Competition, 2019
    • Selected to present at the Wharton Empirical Workshop, 2019, Behavioral Operations Workshop, University of Texas, Dallas, 2018
  2. “How To Find Your Most Valuable Service Outlets: Measuring Influence Using Network Analysis“, with Shawn Mankad and Masha Shunko, submitted.
    • Wharton Customer Analytics Institute Data Grant Award 2015
    • Selected to present at Harvard Business School (COER) 2019
  3. “Delay Information in Virtual Queues: A Large Scale Field Experiment On A Ridesharing Platform“, with Yiming Zhang and Yong-Pin Zhou, submitted.
    • Partner Platform’s Research Grant Award 2018 ($23,783)
  4. “A Quality Value Chain Network: Linking Supply Chain Quality to Customer Lifetime Value“, with Shawn Mankad and Masha Shunko, under revision, Reject and Resubmit , Management Science
    • Wharton Customer Analytics Institute Data Grant Award 2015
    • Selected to present at The Wharton School (WCAI), 2017, Harvard Business School (COER), 2017
  5. “Linking Delay Announcements, Abandonment, and Staffing: A Behavioral Perspective“, with Kurt Bretthauer and Eric Webb, submitted.
    • Finalist, IBM Service Science Best Student Paper Award, 2017
    • Selected to present at the Behavioral Operations Workshop, University of Wisconsin, Madison, 2016
Working Papers
  1. “On the Granularity of Delay Information: A Large Scale Field Experiment on A Ridesharing Platform”, with Yiming Zhang and Yong-Pin Zhou
  2. “Operational Implication of Minimum Wage”, with Shawn Mankad and Masha Shunko 
  3. “Managing Gig Workers Through Priorities: Evidence from a Long-haul Logistic Platform”, with Guangwen Kong and Ziqi Dong
  4. “Fairness in Algorithm-driven Scheduling “