Research

Publications
  1. Yu, Qiuping, Gad Allon, and Achal Bassamboo (2017), “How do Delay Announcements Shape Customer Behavior? An Empirical Study,” Management Science, 63(1): 1-20.
    • First Prize, CSAMSE Annual Conference/Columbia China Business Initiative Best Paper Award, 2016
    • Lead Article
  2. Yu, Qiuping, Gad Allon, Achal Bassamboo, and Seyed Iravani (2018), “Managing Customer Expectations and Priorities in Service Systems,” Management Science, 64(8), 3942-3970.
Papers under Review/Revision
  1. “The Reference Effect of Delay Announcements: a Field Experiment“, with Gad Allon and Achal Bassamboo, Major Revision, 3rd round review at Management Science
  2. “Call to Duty: Just-in-Time Scheduling in a Restaurant Chain“, with Masoud Kamalahmadi and Yong-Pin Zhou, Minor Revision, Management Science
    • Third Prize, Best Service Science Paper Award Competition, 2019
    • Selected to present at the Wharton Empirical Workshop, 2019, Behavioral Operations Workshop, University of Texas, Dallas, 2018
  3. “A Quality Value Chain Network: Linking Supply Chain Quality to Customer Lifetime Value“, with Shawn Mankad and Masha Shunko, under revision, Reject and Resubmit at Management Science
    • Wharton Customer Analytics Institute Data Grant Award 2015
    • Selected to present at The Wharton School (WCAI), 2017, Harvard Business School (COER), 2017
  4. “Linking Delay Announcements, Abandonment, and Staffing: A Behavioral Perspective“, with Kurt Bretthauer and Eric Webb, submitted
    • Finalist, IBM Service Science Best Student Paper Award, 2017
    • Selected to present at the Behavioral Operations Workshop, University of Wisconsin, Madison, 2016
  5. “How To Find Your Most Valuable Service Outlets: Measuring Influence Using Network Analysis“, with Shawn Mankad and Masha Shunko, submitted
    • Wharton Customer Analytics Institute Data Grant Award 2015
    • Selected to present at Harvard Business School (COER) 2019
Working Papers
  1. “Delay Information On A Ridesharing Platform: A Large Scale Field Experiment”, with Yiming Zhang and Yong-Pin Zhou
    • DiDi Research Grant Award 2018 ($23,783)