Academic Journals
- Qiuping Yu, Gad Allon, and Achal Bassamboo (2017), “How do Delay Announcements Shape Customer Behavior? An Empirical Study,” Management Science, 63(1): 1-20.
- Qiuping Yu, Gad Allon, Achal Bassamboo, and Seyed Iravani (2018), “Managing Customer Expectations and Priorities in Service Systems,” Management Science, 64(8), 3942-3970.
- Qiuping Yu, Gad Allon, and Achal Bassamboo (2020), “The Reference Effect of Delay Announcements: A Field Experiment,” Management Science, Accepted.
- Masoud Kamalahmadi, Qiuping Yu and Yong-Pin Zhou (2020), “Call to Duty: Just-in-Time Scheduling in a Restaurant Chain“, Management Science, Accepted
Practitioner Journals
- Qiuping Yu (2020), “When Providing Wait Times, It Pays to Underpromise and Overdeliver“, Harvard Business Review. (Digital Article)
- Masoud Kamalahmadi, Qiuping Yu and Yong-Pin Zhou (2020), “The Costs of Last-Minute Scheduling” , Harvard Business Review. (IdeaWatch, January/February 2020 print issue, also available in Chinese)
- Qiuping Yu, Yiming Zhang, Yong-Pin Zhou (2021), “A Better Way to Manage Virtual Queues“, Harvard Business Review. (IdeaWatch, January/February 2021 print issue, also available in Chinese)
Papers under Review/Revision
- “Delay Information in Virtual Queues: A Large Scale Field Experiment On A Ridesharing Platform“, with Yiming Zhang and Yong-Pin Zhou
- Partner Platform’s Research Grant Award 2018 ($23,783)
- Featured in Harvard Business Review (Digital & Print), Scheller News.
- SSRN’s Top Ten download list for multiple ejournals: PROD: Empirical (Service), Service Management, Innovation & Management Science, Information Systems: Behavioral & Social Methods.
- Selected to present at Harvard Business School (COER) 2020 (COER Slides)
- “How To Find Your Most Valuable Service Outlets: Measuring Influence Using Network Analysis“, with Shawn Mankad and Masha Shunko.
- Wharton Customer Analytics Institute Data Grant Award 2015
- Selected to present at Harvard Business School (COER) 2019
- “A Quality Value Chain Network: Linking Supply Chain Quality to Customer Lifetime Value“, with Shawn Mankad and Masha Shunko
- Wharton Customer Analytics Institute Data Grant Award 2015
- Selected to present at The Wharton School (WCAI), 2017, Harvard Business School (COER), 2017
- “The Unintended Operational Consequences of Minimum Wage: Evidence From A National Fashion Retailer“, with Shawn Mankad and Masha Shunko
- “Linking Delay Announcements, Abandonment, and Service Time“, with Kurt Bretthauer and Eric Webb
- Featured in Harvard Business Review (digital article).
- Finalist, IBM Service Science Best Student Paper Award, 2017
- Selected to present at the Behavioral Operations Workshop, University of Wisconsin, Madison, 2016
- Previously titled “Linking Delay Announcement, Abandonment, and Staffing: A Behavioral Perspective”
Work-In-Progress
- “On the Display Format of Delay Information: A Large Scale Field Experiment on A Ridesharing Platform”, with Yiming Zhang and Yong-Pin Zhou
- “Are Customers Satisfaction Biased: Evidence from a Restaurant Chain “, with Masoud Kamalahmadi and Yong-Pin Zhou
- “Fairness in Algorithm-driven Scheduling “
- “Timing Matters: Sourcing Workers in On-demand Freight Matching Platforms”, with Ziqi Dong and Guangwen Kong